terms & conditions

*please read*

PRODUCT/SERVICES POLICIES:

  1. Please direct all communication, assets, updates and info to our email at info@brilliantbrandingmedia.org or via message on our website- BrilliantBrandingMedia.org for tracking and project information purposes. Messages to personal inboxes or via social media are subject to be overlooked.

  2. Business hours are Monday-Thursday, 9am-5pm EST and Friday, 9am-4pm EST (unless an appointment is scheduled or a strategy session is booked and paid for).

  3. There is only one free consultation. Continuous consultations without a paid service or product relating to the consultation, are subject to a fee. Please note that consultations are NOT strategy and coaching sessions.

  4. No work will start until agreed upon payment or deposit is rendered.

  5. All work is subject to acknowledgement of receipt of policies and conditions before work will be completed.

  6. Any extensive work will be outlined in a scope of work that must be signed off on by the client and consultant.

  7. All projects are subject to a project timeline and turnaround time. Delay of any necessary assets or responses from the client will affect the turnaround time. Otherwise, the client is subject to a rush fee.

  8. No refunds. Prices are not negotiable. Customized packages are available after necessary consultations.

  9. All physical products must be picked up or shipped. No meet-ups available.

  10. Products and services are subject to basic sales tax for the state of TN or GA.

  11. Work from any prior designer or strategist is subject to a redesign fee or new project fee if original files are not supplied.

 

WEBSITE TERMS AND CONDITIONS:

By reading this, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

 

Permission is granted to temporarily download materials from the Brilliant Branding website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;

  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

  • attempt to decompile or reverse engineer any software contained on Brilliant Branding's website;

  • remove any copyright or other proprietary notations from the materials; or

  • transfer the materials to another person or “mirror” the materials on any other server.

 

Brilliant Branding may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

 

Personal information

We may ask for personal information, such as your:

  • Name

  • Email

  • Social media profiles

  • Phone/mobile number

  • Work address

  • Payment information

This data is considered “identifying information”, as it can personally identify you. We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service.

 

We use third-party services for:

  • Analytics tracking

  • User authentication

  • Advertising and promotion

  • Content marketing

  • Email marketing

  • Payment processing

These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without your explicit consent. We do not give them permission to disclose or use any of our data for any other purpose.

We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. We only work with external agencies whose privacy policies align with ours.

We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.

We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.

 

All sales are final unless otherwise noted.

 

ABOUT CANCELLATIONS:

You may cancel ongoing services, retainer, hourly services or memberships at any times, but cancellations must be made via an email request at least 3 days before the next payment is due.

We do not pro-rate any services or memberships.

You may request cancellation of physical good orders (such as print goods) and other select services such as advertisement placements, and we will determine if the order can be canceled or not. Typically third-party vendors or suppliers are involved in the supply chain and they will have to make a determination on their part as well.

If it is too late to stop production, publication of your order, we will not be able to issue any refunds or credits.

We may cancel or void payments before service has begun.

ABOUT REFUNDS / NO REFUNDS

Once we have begun service or labor on your project, accounts, orders, etc, we do not issue refunds for any reason.

All services are offered at the client’s own risk: no guarantees, no refunds, no exchanges, no credits.

 

DISCLAIMER OF GUARANTEES & EXPECTED RESULTS:

We absolutely do not guarantee results in any way.

We are in the business of working with our clients to improve their revenue/profitability and meet their marketing and branding needs- but sometimes systems, automations, external and economic/environmental factors come into play and are completely beyond our control.

Examples include, but are not limited to:

  • We can’t force Google, Facebook or any other ad platform or publisher to list or show your ad in any particular position, rank, or order

  • We can’t make people see, notice, view or watch your ad, listing, offer, services or product

  • We can’t compel people to like your ad, listing, offer, services or product even if they do see it

  • We can’t make them click on the ad or the link if they see or like it

  • Once they click, we can’t make them like your website or anything they see on it

  • We can’t prevent them from leaving your website

  • We can’t make them accept your offer, product or service in any way, including opt-ins, calls, contacts or purchases, even if they have seen it and liked it

  • Most importantly of all, even if someone gets this far, and likes and wants whatever you have to offer them: we can’t make them pay you.

payment methods

- Credit / Debit Cards / ACH

- Offline Payments at BB's discretion: (CashApp, Zelle or Cashiers Check)